We proudly stand behind our products and their quality, and customer's
satisfaction is our goal. If for any reason our product doesn't meet your
expectations, simply return it to us for a refund!
1. Make sure that the item wasn't worn or used, and isn't damaged as a
result of your neglect, and the product packaging is not damaged or missing, and
the item is not H2Ocean as it is not returnable.
2. Kindly note that we do not process any exchanges. You are welcome
to ship your qualifying return back to us, and we will refund its cost. However,
if you need something else (different size, color, style, etc), you will have to
place a new order.
3. You must initiate your return within 15 days of receiving
your order. You will need an authorization number to ship back your return.
Please DO NOT CALL for it, as we need your written request.
4. When you are ready to ship your return, put in a bubbled envelope
or in a small box:
- products to be returned (in their original undamaged
- a copy of the invoice
Do not ship your return
in a regular (not bubbled) envelope. Jewelry gets damaged and lost easily.
Returns in flat envelopes will not be accepted and refunds will not be
5. Write your RMA# on the outside of the package so it can be seen
easily and clearly, and ship your return to us within 15 days of
receiving your RMA#. Returns without an RMA# and late returns are subject to
a 30% restocking fee. Traceable shipping method is strongly recommended (we
cannot issue refunds for items we have not received). You are responsible for
the return shipping charges.
6.Send your package to:
PO Box 280
West Berlin, NJ 08091-0280
7. Original shipping charge and customer's expenses for shipping a
return to us will not be refunded or reimbursed.
8. All returns are subject to a 15% restocking fee.
9. If you've received your order with free shipping and chose to
return all or part of it so that the items you kept do not qualify for free
shipping altogether, the corresponding shipping charge will be deducted from
your refund amount.
10. If you've received special prices with any promotion and chose to
return part of your order so that the remaining items don't qualify for that
promotion, the corresponding adjusting amount will be deducted from your refund.
Claims for orders not received must be submitted to us via e-mail within
30 days of the order date.
Claims about wrong, damaged, defective, or
missing items are accepted within 7 days of package receipt.